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Greetings! It's always especially nice to see you after a long weekend. Like they say: “Absence makes the heart grow fonder.”

... which is also how a shop owner must certainly feel when he sees an empty store. So what can you do to keep the business coming in? Well, allow us to make a few suggestions this week!


  • To exceed expectations is to perform better than someone thought you/it would.
  • exceed expectations とは、期待していた以上になる、という意味です。



  1. (company representative)
    We've made our reputation by exceeding the customer's expectations.
  2. (customer review on a travel Web site)
    Our stay at the Berlitz Inn exceeded our expectations. It's a two-star hotel with five-star service and REALLY comfortable beds!
  3. His performance reviews show that he has consistently exceeded expectations since he joined the company five years ago. He seems long overdue for a promotion.

英会話レッスンExpect another exciting edition of WordMaster@Work this time tomorrow!